AWS Managed Services - Pragma
We are your partner specializing in the design, construction, and ongoing management of workloads on Amazon Web Services (AWS). We operate your applications and infrastructure with proactive observability, multi-level support (L1, L2, and L3), governance, security, and integrated FinOps practices, all aligned with the AWS Well-Architected Framework.
AWS Services and Workloads We Manage
We manage mission-critical production workloads and pre-production environments (development, testing, and certification), depending on each client’s scope. We integrate native AWS services with the operational needs of the applications that support your business, such as financial transactional platforms, high-traffic e-commerce sites, digital channels, microservices architectures, APIs, and data platforms.
Amazon EC2, Amazon EKS, Amazon ECS, AWS Auto Scaling, and Elastic Load Balancing (ALB/NLB). Continuous monitoring of the status, availability, and performance of the infrastructure and managed container platforms, with proactive incident response, operational requests, and change management.
Amazon RDS, Amazon Aurora, and Amazon DynamoDB. Health and performance monitoring, high-availability configurations (Multi-AZ), operational tuning, and handling requests related to the relational and NoSQL databases included in the service, with responsibilities defined by environment.
Amazon S3, Amazon CloudFront, Amazon EBS, and AWS Backup. Storage lifecycle management, secure content delivery, and the execution of automated backup and restore policies provided by the service, ensuring the protection and integrity of information in every environment.
Amazon CloudWatch, AWS X-Ray, and Amazon SNS. Defining dashboards, key business and infrastructure metrics, distributed tracing, smart alarms, and real-time notifications to detect anomalies or events early and route them to the appropriate specialists.
AWS Lambda, Amazon EventBridge, and AWS Systems Manager. Automation of recurring operational tasks, standardized patch management, automated event remediation, and secure resource management based on rules, maintenance windows, and agreed-upon permissions.
Benefits of AWS Managed Services with Pragma
Governance, Security, and Operational Insights
We align day-to-day operations with architecture decisions , compliance, and live documentation of your workloads on AWS.
Access and Multi-Account Management
We implement least privilege per account and environment using AWS IAM and IAM Identity Center, and multi-account controls (guardrails) using AWS Organizations and AWS Control Tower.
Changes, Auditing, and Configuration
We manage every change with traceability and agreed-upon approvals, while AWS CloudTrail and AWS Config monitor activity and configuration compliance.
Operational knowledge
We keep the cloud inventory, architecture, standard operating procedures (SOPs), and runbooks up to date so you can operate, audit, and scale your workloads without losing context.
Security and Continuity
We handle security incidents using Amazon GuardDuty, AWS Security Hub, AWS WAF, and AWS KMS, backed by proven backup and disaster recovery (DRP) policies.
A Unique Experience: From Design to Managed Operations
We support your workloads throughout their entire lifecycle on AWS, from conception to continuous optimization.
Design and Preparation
We evaluate your workloads using the AWS Well-Architected Framework and define the target architecture, environment separation, and the RACI matrix.
Construction and Transition
We standardize infrastructure as code using AWS CloudFormation and Terraform, and we are transitioning in phases while maintaining baseline monitoring and security.
Operations and Continuous Improvement
We handle incidents, requests, and changes, and review SLAs and reports to prioritize improvements in capacity, resilience, observability, and efficiency.
Specialized support and FinOps tailored to your service's needs
24/7 Multi-Level Support
AWS-certified engineers at Levels L1, L2, and L3, with SLAs, escalation paths, and agreed-upon 24/7/365 coverage for critical events.
FinOps and Cost Optimization
With AWS Cost Explorer and AWS Budgets, we optimize resources (rightsizing), eliminate unused resources, and take advantage of Savings Plans and Reserved Instances—all without sacrificing availability or performance.
Continuous Operations for Retail
We migrated and continuously operate a retail company’s critical platform, with multi-account governance, monitoring, and backups using tools such as Amazon EC2, Amazon EKS, Amazon RDS, Aurora, AWS Control Tower, CloudWatch, AWS Backup, and others.
Prior Environments Under Control
We rebuilt the inventory and managed the development, testing, and certification environments for a financial institution, using centralized observability and infrastructure as code through tools such as Amazon EKS, Amazon ECS, CloudWatch, CloudTrail, AWS Config, CloudFormation, and others.
Let's talk about your AWS operations
Tell us what workloads you need to design, build, or manage. Let's reviewAWS services, environments, and service level agreements (SLAs) together to define the operational scope your business needs.
