Companies may seek these services when their operations become a burden, affecting focus and team performance. At this point, businesses can consider transferring the management of their cloud environment to a team fully dedicated to these tasks.
In fact, 50% of organizations using cloud solutions report losing time on strategic initiatives due to operational overhead.

Our service provides support to optimize and enhance the performance of your cloud environment. Our team of cloud analysts regularly meets with businesses to analyze opportunities for modernization, cost savings, and performance issues.
We offer 24/7 CloudOps availability to address technical incidents, diagnose problems, resolve interruptions, and repair services promptly.

At Pragma, we use the ManageEngine tool for Cloud Management. Through this platform, all service-related requests are loaded, assigned, managed, and resolved.
We also provide a dashboard to track key performance indicators (SLAs), monitor compliance, and generate periodic reports for companies.
Lastly, we utilize cost calculators to effectively estimate service costs.

We conduct monthly, personalized follow-up meetings with our clients, where we present reports detailing SLA compliance indicators.