support

Data analysis: Comfama's key to knowing its users

10 comfama

About the client

It is a Family Compensation Fund of Antioquia, Colombia that was born 65 years ago due to a voluntary pact between employers and unions to improve the quality of life of the working population. The company provides its members health, credit, housing, education, and cultural services. 

Currently, its purpose is to consolidate and expand the working middle class of Antioquia to make it conscious, free, productive, and happy.

comfama 1
2,600,000 members
3rd biggest Colombian Compensation Fund
110 thousand affiliated employers 

What was the challenge?

comfama 2

Comfama has traditionally delivered bulk emails to its subscribers without doing an in-depth analysis. However, when the company recognized the need to reach out to their prospects with a personalized message, they created a customer relationship staff. They found a digital partner to build a customer loyalty strategy. At this point, they came to us. 

Outcome: Our impact

01.

Converted 1,997,728 enrollment registrations to 315,627 unique users

02.

3,698 users were enrolled in Comfama's programs

03.

81.6% was the conversion rate

Of the 15,000 users who opened the email, 4,531 clicked on it, of which 3,698 enrolled in Comfama's Sports and Arts programs. This represents a conversion rate of 81%.
4Casos-de-exito---Grupo-Familia

Based on the data, we identified the need to activate the cross-thematic group of art and sports. Thus, hand in hand with the creative area, the 'Complementarte' campaign was born, which seeks to encourage people to enroll in various programs and not limit themselves to just one.

With data analysis, we sent 48,168 segmented mailings, with an open rate of 32.4% and a click rate of 6.5%.

5Casos-de-exito---Grupo-Familia

What did we do?

comfama 3

We partnered with Comfama to analyze and segment users participating in their education, sports, and cultural programs. Then, we decided to offer intelligent campaigns based on data analytics to boost the number of people registered for Comfama's courses.

As input, our data analytics specialists worked with a database containing 1,997,728 enrollment records from Comfama's programs over the past three years.

The first thing we did was turn that information into clusters of users utilizing data analytics methods. From that analysis, 315,627 people remained, with additional variables we created depending on the goal we were looking for user continuity, age categories, and courses of interest.

The data also enabled us to get to know consumer behavior and uncover combinations of topics they prefer. Consequently, this information also allowed us to find cross-referenced topics. Art, athletics, and gastronomy are a few examples.

Based on the conclusions of the analysis, we decided to activate sign-ups for two complementary topics: arts and sports. Therefore, the creative department launched a campaign inviting prospects to register for many programs rather than just one.

Roles

Data consultant
Linea
Data architect
Linea

Data scientist
Linea
Engineers
Linea

 

Related case studies

Carrusel-foto

grupo-familia

We have used technology to transform customer relationship management for over two decades

From the early days of the Internet in Colombia to the unlimited power of cloud solutions, we have helped Grupo Familia create innovative ways to interact with customers.

Learn more
Carrusel-foto-2

nequi-logo-color

We achieved Approximately 400,000 monthly registrations for the mobile application

We formed a high-performance team with Nequi to offer an application with access to the Colombian financial system, achieving 26% of the population using it.

Learn more
bancolombia

2 bancolombia

We strengthen the culture of agility in one of the biggest banks in Latam

We drove Bancolombia's digital transformation, reshaping the way they work and obtaining better results in their innovative initiatives.

Learn more
See all case studies

Keep moving. Let's talk.
keep moving /