Not all the companies are in the same stage of achieving a monitoring and observability maturity state. Pragma understand the challenge, so we start with an assessment to identify the current state of definitions, solutions, implementation and culture, and based on that, propose a plan to improve.
Together with the client we identify the critical components required for a complete monitoring and observability solution, including: metrics, traces, logs, alerting, notification, escalation process, and service components required according to the solution to monitor. These components should include both the technical perspective as the customer experience.
We understand monitoring and observability as a practice not just related to technical information, but about the business so you can have relevant information and insights for improving your IT practices and how they support your business.
Pragma and AWS have the tools and capabilities to support you in your journey to evolution. Deep insights from AI/Ops are valuable to optimize your operations. Pragma can implement AWS AI/OPS services across one application or your entire fleet to generate those insights.