About the client
The Bancolombia Group is one of Colombia's most important financial groups, with more than 146 years of operation since its founding as the Banco de Colombia in 1875.
With more than 8 million active accounts and a growth of more than 20% in new account openings, Bancolombia aims to promote sustainable economic development for the well-being of all.
Throughout its history, Bancolombia proved to be one of the most innovative banks in the region, bringing critical technological advances such as virtual banking in 1996, the first virtual credit card in Colombia to make purchases over the Internet in 2000, their mobile application in 2012 and the first digital financial platform in Colombia, NEQUI, in 2015.
Its commitment to bringing the best products to its customers has led Bancolombia to adopt agility to work across its operations.
By infusing agile methodology into Bancolombia's organizational culture, we help them solve their challenges faster and more efficiently, bringing them ever closer to their purpose: to promote sustainable economic development for the well-being of all.
Any end-customer need is solved through agility in a framework of outstanding speed and efficiency.
With the application of agile as a working method, remarkable results have been obtained, such as:
Change in the collection Core: This project had not gone into production for a year and a half and could not advance in the integration with other suppliers. By incorporating agility, we went into production every month by reconfiguring the teams to be multidisciplinary and have a mindset of a greater purpose.
Project Effectiveness: thanks to the good results obtained, Bancolombia's Project Management started to change the way of measuring the effectiveness of the projects; for example, the time it took to get production and its relationship with the cost and scope. This led to creation of more complex ecosystems called CTEs (continuous transformation teams) that sought to improve existing products with innovations designed to benefit the customer.
Agile culture: One of the most remarkable results was to permeate the organization with agile concepts in all areas. As a result of the good results, an area called "Agile ways of working" was created, which permeates the entity in a transversal way; this way, agility is understood as a tool for improvement, efficiency, and purpose for all the operations of the organization.
