APIs and Cloud Architectures: How Pragma Streamlines Customer Processes in Banking   

Multi Region Investment and Capital Bank

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Automate the natural person onboarding process, standardizing the back office processes in a customer-centric value stream.

Loan services

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  • Through BPM, we centralized business rules and designed user experience.

  • We used as main enablers the integration of systems through API and microservices.

  • We performed the deployment of cloud infrastructure.
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  • 80%  reduction in manual and operative tasks of the customers updating process.

  • We generated agility in the process, reducing them from 2 days to 20 minutes. 

  • Enrollment process went from  7 days to 24 hrs. 
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