APIs and Cloud Architectures: How Pragma Streamlines Customer Processes in Banking
Multi Region Investment and Capital Bank
Automate the natural person onboarding process, standardizing the back office processes in a customer-centric value stream.
- Through BPM, we centralized business rules and designed user experience.
- We used as main enablers the integration of systems through API and microservices.
- We performed the deployment of cloud infrastructure.
- 80% reduction in manual and operative tasks of the customers updating process.
- We generated agility in the process, reducing them from 2 days to 20 minutes.
- Enrollment process went from 7 days to 24 hrs.
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