IT Outsourcing: Discover Pragma's Engagement Models

2 min read
Jan 23, 2024 7:27:31 AM

Through outsourcing, companies developing their digital asset development can benefit from a range of advantages, from the optimization of resources to agile and efficient access to a pool of specialized professionals. The people who comprise this repository of professionals are assigned to a specific project based on their experience with similar tasks. They can join the client's projects almost immediately without the delays and costs usually associated with long selection processes.

In the world of technology and software development, companies can receive support by outsourcing a project with a high level of customization. 

At Pragma, for example, we rely on a deep understanding of the needs and objectives of our partners to provide the talent that accurately supports the particularities of each project. In addition to the variety of professional profiles that can drive a project, there is a second layer of personalization related to what is known as engagement models. Here, we tell you all about.

What is an engagement model?

Regarding IT outsourcing, engagement models are the different structures and terms that will define how projects will be developed and managed and the interactions between the two parties.

There are several types of engagement models in IT outsourcing, and the choice depends on the client's objectives and needs, the project's complexity, and other factors.

What engagement models does Pragma offer?

At Pragma, we have supported our partners for almost thirty years to free up operational and administrative burdens through IT outsourcing. 

During this period, we have learned that the teams that support our partners can have very different compositions depending on the needs of each project and organization.

Dedicated Teams

In the Dedicated Teams model, Pragma designs an exclusive team to work on our partner's projects. This team acts as an extension of the client's company and works continuously in software development, maintenance, or improvement.

The main advantage of this model is flexibility since the client can scale the team according to their needs, maintain direct control, and have close communication with the dedicated team members.

Capability Augmentation

The Capability Augmentation model involves Pragma coming in to reinforce or expand the skills and capabilities of our partners' internal team. This may include the provision of additional experts, specialists, or teams to address specific areas of the project.

This approach is beneficial when the client seeks to complement its internal capabilities with external expertise without outsourcing the entire project.


In the project-based model, the customer and supplier agree on a defined scope, time frame, and budget for executing a specific project.

This model is suitable when the project requirements are precise, and no significant changes are expected. Pragma is responsible for delivering the final product according to the agreed specifications in these cases. Unlike other models, the focus is on on-time delivery and successful project completion, with a predefined cost.

Looking for an ally to accelerate your projects through IT outsourcing?

At Pragma, we are certified partners of the technology sector leaders and have decades of building projects for our partners in Latin America and the US.

Contact us


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