Pragma's Gen AI Solutions for an Insurance Company

Financial Holding in Dominican Republic.

Insurance subsidiary

Develop an innovative solution that, through AI, takes all the information from insurance portfolios and makes it available to employees through a chatbot so that they can be more assertive in their commercial management.

• Accompaniment in identifying challenges, prioritization, and execution of the solution.
  
  
• Training of a Natural Language model, using the GPT-3.5 Turbo (Fine Tuning) Azure OpenAI and Cognitive model.
  
  
• Validation of the degree of user adoption.
  
  
• Deployment of the solution in the Teams Chatbot.

• 97.8% Model response accuracy.
  
  
• 1.58 Seconds of response time.
  
  
• 96.6% Employees preferred a formal interaction style from the three chatbot personalities offered.